If you have Legal Power of Attorney (LPA), make sure your agent has a copy of the relevant documentation. You should also ensure that anyone else with LPA has been informed and provided this paperwork and set up with Kotini.
When a case is created in Kotini, only those with LPA or a relevant legal role need to be added—not the legal owner themselves.
If the legal owner (whom you have LPA for) appears on the case and is unable to complete any tasks, please contact us so we can remove them from the case.